Only the shipper, consignee or third party who has claim or title to the goods may file a claim. You can file your claim with ExFreight if we arranged your shipment. If this is a truck only shipment we will help facilitate the claim between you and the carrier. If this is an Air or Ocean shipment we will settle the claim directly with you.

You must provide the following:

-A claim form, indicating the merchandise that was lost or damaged and how the amount of the claim was determined.

Link to claim form

-A bill of lading or consignee’s copy of the delivery receipt.

-A delivery receipt with the loss or damage noted on it.

-An invoice or other document establishing your cost for the lost or damaged goods or an invoice for repairs made to restore the merchandise to its original condition.

After a claim is submitted with the proper documentation and is acknowledged by the carrier it should be settled within 30 days. Depending on the mode of transit there are different maximum limited liabilities. Additionally, if the shipment is just a trucking move Exfreight is acting as a broker for the carrier and the responsibility of the claim lies with the carrier and Exfreight will assist in filing and managing the claim process with the carrier for you. In instances of Ocean or Airfreight ExFreight is the carrier and will settle the claim directly with you.