While small parcel service may be ideal for some shipments please review the following best practices to ensure you are aware of its inflexibility before using the service.

  1. Commodity Details (Mandatory Accuracy)
    • HTS codes, dollar values per commodity, and country of origin must be entered correctly at the time of booking.
    • Once submitted, these details are transmitted to customs in both the origin and destination countries and cannot be changed without canceling and rebooking the shipment.
    • If you are unsure which HTS codes or values to use, please contact our Customer Service team before making the booking.
  2. No Cancellations or Modifications After Pickup
    • Once cargo is picked up and en-route, bookings cannot be canceled or modified.
    • Please confirm that all shipment details are accurate prior to booking.
  3. Inco-Terms (DAP vs. DDP)
    • Online bookings default to DAP, requiring the consignee to pay duties and taxes at destination.
    • If you wish to ship under DDP (where the shipper pays duties/taxes), you must coordinate with Customer Service to create a manual booking.
  4. Accurate Contact Information
    • The shipper and consignee's phone number and email must be entered correctly at the time of booking.
    • This information is used by the small parcel carrier for customs documentation, pickup scheduling, and duty/tax collection.
    • Once booked, this contact information cannot be updated.
  5. Additional Services Not Available
    • With Small Parcel Service, additional accessorial or delivery services cannot be rendered.
    • Relabeling, repacking, inside delivery, and special import clearances are not available.
  6. Cargo Holds & Returns
    • Cargo will only be held at destination for a limited time. If the consignee cannot be reached or is unavailable to receive the shipment, the cargo will automatically be returned to the shipper without prior notice.
    • Return shipments incur additional charges, which are the customer's responsibility.

Common reasons for return include:

    • No contact with consignee via phone/email to clear cargo.
    • Consignee unavailable at time of delivery.
    • Prohibited or restricted commodity.
    • Duties/taxes unpaid