Shipping internationally is more than just moving goods from point A to point B. It’s about navigating regulations, managing time-sensitive deliveries, and keeping your costs in check. That’s where air freight forwarders come in. As e-commerce continues to grow globally, the demand for quick, traceable, and affordable shipping solutions has never been higher. This article explains what an air freight forwarder is, its role within the broader logistics process, and how digital platforms like ExFreight are transforming the industry.
What Is an Air Freight Forwarder?
An air freight forwarder is a logistics expert who arranges the shipment of goods by air. They don’t operate aircraft, but they work closely with air carriers, customs agents, and local transportation companies to ensure your freight is moved efficiently. Their role includes managing bookings, documentation, and compliance with international regulations. For many businesses, this level of coordination is crucial, especially when speed and accuracy are non-negotiable.
ExFreight is classified as an Indirect Air Carrier (IAC), which means it has the necessary credentials to handle international air cargo without owning its aircraft. This allows businesses of all sizes to access top-tier air freight services without the hassle of dealing with multiple vendors.
Shipper vs. Freight Forwarder: What’s the Difference?
The terms “Shipper” and “freight forwarder” are often used interchangeably, but they refer to distinct roles within the supply chain. A shipper is the party that owns or sends the goods, usually a manufacturer or distributor. On the other hand, a freight forwarder acts as a coordinator, organizing transportation, managing documents, and ensuring the shipment reaches its destination on time and within budget.
Essentially, the shipper produces or sells the product, while the forwarder ensures it reaches its destination. ExFreight bridges that gap by offering a digital platform that handles everything from quoting to booking and tracking, giving shippers complete visibility and control over their freight.
Inside the Freight Forwarding Industry
The freight forwarding industry has undergone a major digital transformation in recent years. Traditionally, forwarding was managed through emails, phone calls, and manual paperwork. This process was time-consuming, prone to errors, and lacked transparency.
ExFreight breaks from tradition by offering a 100% online system that enables customers to quote, book, and track shipments in real-time. This eliminates delays, reduces unnecessary communication, and allows businesses to obtain accurate, door-to-door freight quotes in seconds. Whether it’s air, LCL, or ocean freight, users can manage everything in one place, eliminating the need for back-and-forth communication.
E-Commerce Shipments: A Growing Logistics Challenge
The rise of e-commerce has introduced new complexities in logistics. With customers expecting same-day or two-day deliveries, businesses are pressured to fulfill orders quickly and reliably. That’s where forwarders specializing in e-commerce come into play.
ExFreight supports this by providing flexible shipping options that range from small air cargo shipments to larger LCL or FTL movements. The system automatically offers instant rates for every route, allowing e-commerce companies to choose the service that best balances cost and delivery speed. For example, a seller distributing beauty products from the U.S. to Europe can obtain a quote, book, and generate labels in minutes from a single dashboard.
Understanding the Logistics Process of E-Commerce
In e-commerce, logistics begins the moment an order is placed online. The product is retrieved from a warehouse, packed, and prepared for shipping. Once ready, the forwarder coordinates pickup, manages customs documentation, and selects the most suitable carrier based on the destination and timeline.
ExFreight enhances this process with real-time tools that reduce manual work and increase visibility. As soon as a shipment is confirmed, it becomes trackable through a public link, allowing both the sender and recipient to view the delivery status at every stage. This transparency is key for online retailers who must keep customers informed and reduce WISMO (“where is my order”) inquiries.
Frequently Asked Questions
What is the difference between dimensional weight and actual weight?
Dimensional weight is calculated based on the volume a package occupies, whereas actual weight refers to the package’s physical weight. Carriers charge based on whichever is greater to ensure space efficiency on aircraft.
What are the packaging requirements for shipping internationally?
International shipments must be securely packaged in strong boxes or crates. Items over 75 lbs or multiple boxes should be palletized and secured with shrink wrap or straps. Loose items or weak packaging can result in damage or delays.
What are temporary imports or exports?
These are goods sent abroad for a limited time and are usually exempt from some import/export duties. Examples include trade show materials or rental equipment. However, they require specific documentation and strict return timelines.
What are destination terminal fees, and when do they apply?
These fees are charged when goods arrive at their destination port or airport. They cover handling, processing, and storage at the terminal. Many of these fees are included in the quote if you’re using a door-to-door service with ExFreight.
Why Choose ExFreight?
ExFreight offers an advanced, fully digital freight solution built to meet the needs of modern shoppers. With services in over 150 countries, customers can obtain instant quotes, book shipments, and track every movement in real-time. Unlike traditional forwarders, ExFreight eliminates the need for emails and manual coordination.
Our clients range from small e-commerce sellers to third-party logistics (3PL) providers and licensed freight forwarders. We are a neutral partner, so we never compete with our clients for end customers. With robust API integrations, customized solutions, and reliable global coverage, ExFreight is the ideal choice for businesses that want simplicity, speed, and complete control over their supply chain.
Air freight forwarders play a central role in modern global commerce. As businesses expand into international markets and e-commerce becomes increasingly competitive, partnering with the right forwarder is crucial for success. ExFreight provides not only shipping but also digital tools and global partnerships, empowering businesses to move smarter, faster, and more affordably.
If you’re ready to streamline your shipping operations, reduce logistics headaches, and get instant access to competitive international air freight services, it’s time to experience the ExFreight advantage.
Start quoting now or speak to our team to discover how we can optimize your freight and transport strategy.
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