How do I file a damage claim?
Only the shipper, consignee or third party who has claim or title to the goods may file a claim. You
When is the deadline to file a damage claim?
For trucking shipments: Claims for damaged freight noted and documented at the time of delivery must be received within 60
How long will it take to settle my claim?
We will make every effort to review and respond to claims within 30 days of receipt. In some cases, the
What if I discover concealed damage?
ExFreight should be informed immediately of a possible intent to claim in order to put the carrier on notice with
What is an export declaration?
An export declaration is a form that is submitted by an exporter at the port of export. It provides information
What is an SLI – Shippers Letter of Instruction?
What is an SLI – Shipper’s Letter of Instruction? An SLI is a Shipper’s Letter of Instruction. This document gives
Where can I find your general terms and conditions?
Domestic Shipping Terms of Service International Shipping Terms of Service Import/Export Air Waybill Terms & Conditions Import/Export Ocean Bill of
What is a CO – Certificate of origin?
A certificate of origin (Also known as C/O or CO) is a document which attests that the product listed in
What is a CI – commercial invoice?
A commercial invoice is a customs document. It is used as a customs declaration provided by the person or corporation
What is a USMCA – United States, Mexico, Canada Agreement document?
USMCA is the short abbreviation for United States-Mexico-Canada Agreement. The USMCA replaced the previous NAFTA agreement between respective participating countries.
What is a PL – packing list?
A packing list is a document that includes details about the contents of a package. The packing list is intended
What is a POA – power of attorney?
A power of attorney gives Exfreight or it’s agents the authority to act on behalf of the customer in customs